Terms of Service

By accessing or using this website (the “Site”) or engaging MentionLift (“MentionLift,” “we,” “us,” or “our”) for any service, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site or our services.

MentionLift provides organic visibility and marketing services, including monitoring of online communities, opportunity discovery, content and mention drafting, and related advisory work. The Site describes these services for general informational purposes.

Any paid engagement is governed by a separate written agreement, proposal, or statement of work (a “Service Agreement”). If anything in a signed Service Agreement conflicts with these terms, the Service Agreement controls for that engagement. Pricing shown on the Site is indicative only, may change at any time, and does not constitute an offer or a binding quote.

Our services depend on factors outside our control, including search engine and AI algorithms, third-party platform behavior, market conditions, and the actions of others. Because of this:

• We do not guarantee any specific outcome, including rankings, search or AI visibility, citations, traffic, leads, conversions, revenue, or return on investment;
• Any examples, samples, projections, or past results are illustrative only and are not a promise of comparable results;
• Timelines are estimates and may change.

Our services involve third-party platforms such as Reddit, Google, OpenAI, and others. We are not affiliated with, endorsed by, or sponsored by any of these platforms, and all trademarks belong to their respective owners. You acknowledge that:

• These platforms are controlled by third parties and may change their rules, algorithms, features, or availability at any time without notice;
• Platforms may moderate, remove, restrict, suspend, or ban content or accounts at their sole discretion, and we cannot prevent or guarantee against this;
• You are responsible for ensuring your use of any platform — and any account you own or operate — complies with that platform's terms and applicable law;
• We are not responsible for any loss, action, suspension, or ban affecting your accounts or content on any third-party platform.

You agree that you will:

• Provide accurate, complete, and lawful information and materials;
• Review, approve, and remain solely responsible for any content before it is published, including from any account you own or operate;
• Hold all rights and permissions needed for the content, brands, and materials you provide to us;
• Comply with all applicable laws, regulations, and platform rules in connection with the services;
• Not use the Site or services for any unlawful, deceptive, infringing, or harmful purpose.

You are responsible for your own accounts and credentials, and for any activity carried out through them.

Fees, billing, and payment terms for any engagement are set out in the applicable Service Agreement. Unless stated otherwise, fees are non-refundable, exclusive of taxes, and due as invoiced. We may suspend or stop work on overdue accounts.

The Site and its content, and our software, tools, methods, and know-how, are owned by MentionLift and protected by law. Nothing in these terms transfers any right in them to you except as expressly stated in a Service Agreement. Ownership of deliverables we create for a client is addressed in the applicable Service Agreement.

Each party will protect the other's non-public information shared in connection with an engagement and use it only to perform or receive the services, except where disclosure is required by law.

The Site and services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Site or services will be uninterrupted, error-free, or secure. Any information on the Site is general in nature and is not professional, legal, financial, or marketing advice.

To the maximum extent permitted by law, MentionLift and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or relating to the Site or services, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Site or services will not exceed the amount you paid us for the specific service giving rise to the claim in the three (3) months immediately before the event that gave rise to the liability.

You agree to indemnify and hold harmless MentionLift and its owners, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your content, your use of the Site or services, your accounts, or your breach of these terms or any law or platform rule.

The Site may link to third-party websites or resources. We do not control and are not responsible for their content, products, or practices, and a link does not imply endorsement.

We may suspend or terminate your access to the Site at any time. The terms of any paid engagement are set out in the applicable Service Agreement. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and indemnification — will survive.

These terms are governed by the laws of England and Wales, without regard to its conflict-of-laws rules, and the courts of England and Wales will have exclusive jurisdiction over any dispute, except where applicable law gives you a non-waivable right to bring proceedings elsewhere.

We may update these terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after a change means you accept the updated terms.

If any provision of these terms is found unenforceable, the rest will remain in effect. Our failure to enforce a provision is not a waiver of it. These terms, together with any applicable Service Agreement and our Privacy Policy, are the entire agreement between you and us regarding the Site and services.

Questions about these terms? Email legal@mentionlift.ai.